Frequently Asked Questions

We're here to help. 

Most of the questions we get are some forms of the questions below so check here first. Got a different question? Just click this link and send us an email.

While we have you - be sure to follow us online, tag @vewdoboards in your Vew-Do pics and leave a product review.

Shipping Questions

How long till you ship?

We typically ship weekday orders within 24 hours of the time the order is placed. Most of the time we can ship your board order out the same day when orders are placed and finalized before 1pm MST. 

Boards will depart from Salt Lake City, Utah - Monday through Friday. We do not ship on major holidays or when the shipping carriers are closed. 

Due to recent nationwide delays, order early if possible.

Where does the Free US Shipping apply to?

Free Standard Ground Shipping (5-7 business days) applies to the contiguous United States. Choose the first $0 Shipping option on the checkout page to apply Free Shipping to your order. No coupons or promotion codes are required to receive Free Shipping. Not valid for oversized items. Available to verifiable US addresses.

I live outside the United States in Alaska or Hawaii, do you ship here and what are the rates?

If your country is listed on this page, we suggest you contact the dealer located in your area.

Alternatively, international shipping rates can be automatically calculated on our website, on the checkout page. Please be sure to click- Proceed to Checkout then enter your shipping destination to receive a quote. 

To receive a Ground Shipping quote for Alaska or Hawaii just enter your zip code on the Cart page and hit the Calculate button for the Shipping quote.

I made a typo while placing my order- what do I do now?

For incorrect shipping addresses- Email us right away with subject line- Shipping Address Correction. 

Shipping address corrections made within 1 hour from the time the order was confirmed should not encounter any additional shipping fees.

We typically prepare and ship packages quickly. We are not responsible for the shipping cost of a second package if your first was misdelivered or returned due to- missing apartment numbers, unit numbers, and misspelled street or road names. 

For incorrect email addresses- Email us and we will be sure to update it for you so that you receive your shipping/tracking email notifications moving forward.

Which carriers do you use to ship VewDo boards and accessories?

We typically ship using FedEx Ground / Home Delivery. 

Depending on your exact shipping address: There may be expedited shipping options on the checkout page offering UPS and/or USPS Priority service options. We only ship to PO Boxes upon special request.

Boards are long, heavy and expensive to ship. 

No Signature Required. If you require a signature with your package for any reason, please clearly specify in Order Notes.

I received a notification that my board was delivered- but it's not here. What do I do now?

Especially around the holidays carriers may mistakenly scan a package as delivered when it is not really delivered. It may be on the truck for delivery and actually arrive within 24 hours.

Please wait at least 24 hours after the first delivered notification to open a case with the carrier. Then you may email us claim/case details including proof of the claim. We will be in touch with you right away.

Do you send order confirmation and shipping notification emails?

Yes. You will receive an order confirmation email almost instantly after placing an order. These are automated and should contain your order details. If you did not receive an order confirmation email, please let us know, we can check for a system glitch and manually send you an order confirmation via email.

Please make sure the email address you entered is spelled correctly during the time of placing the order.

You will receive a separate shipping confirmation email containing a tracking number after your order has shipped, at the same email address used to place the order.

If you have strong spam filters set or don't see our emails in your inbox- check your spam folder or do a search for orders@vewdo.com.

I'm ordering a VewDo board as a gift. Can you gift wrap it? 

We do not offer special gift-wrapping options at this time.

VewDo boards and accessories currently ship in plain brown boxes. The outside of the box will have a label on it stating the brand name and ship from address.

What types of address does VewDo ship to?

We ship to verifiable residential addresses. It is against company policy to ship to warehouse and forwarding addresses.

Looking to Buy A Vew-Do Balance Board

Which board to pick?!

It depends. We offer a variety of balance boards for every age, sport and purpose. Check out this VewDo Guide to picking your balance board.

What is the difference between the Zippy and Flow?

The decks are shaped differently. The Flow and the Zippy decks have the same overall running length of the iBeam rail system. 

The overall size of the Zippy is larger and has a higher tip/tail height than the Flow. 

The most significant difference in performance is designed around the attachment used. The longer Zippy roller is machined with our patented outrigger design which acts as training wheels when a rider applies toe or heel pressure to the board. The Zippy roller is great for beginner to intermediate combos due to the outriggers, which limit the angle at which the roller can tilt up on toe and heel edge. It offers increased stability when performing maneuvers such as turning, spinning and tilting. The Flow roller was designed without outriggers, thereby making it more aggressive on both toe and heel edge. The Flow roller is the more challenging of the two and more performance driven.

What attachment should I order as an add-on?

Check out this link for help on which attachments work best with each board.

Can these balance boards be used for exercising- how can I incorporate them into my workout?

Yes, VewDo balance boards are a great addition to gym or home workouts. We have complied some exercise videos from our friend Mike at Evolution Physical Therapy and Fitness. Here are the best balance boards for a great workout.

My child is under 5-years old. Do you have a balance board they could use?

Absolutely! We have the Mini! It's a smaller version of our normal boards, comes with a teeter to help riders get started, and when they are ready, you can upgrade to one of our Mini rollers that fit nicely on our patented track system.

If your child is a more advanced athlete, we recommend the Zippy as great starter option. While it’s a challenging board when used with its included roller, it does come with a free foam teeter and is extremely fun to ride once they get the hang of it.

Read how VewDo balance boards can benefit children.

I have a standing desk - do you have a board that would work for me?

Yes, we do! The Zone for standing desks is exactly what you need. Sit from a desk to improve circulation with foot movement or stand to improve core and balance movement. We've taken one of the best standing desk balance boards and made it even easier to use and more comfortable to stand on. With no moving parts and a thick EVA top, you are free to stand comfortably while improving circulation, core strength, cognition and health! 

Still questioning why, you would even want to stand on a board while working? Find out why!

I am very athletic and need help picking a board. Can you help?

Of course, just contact us for more help. We answer emails quickly, and would be more than happy to assist you.

I’d like to become a Vew-Do Balance Board dealer. How do I sign up?

Please click here to start--our sales staff will contact you within 24 hours M-F. Please send us your physical store front business name, location and phone number if you'd like a call back.

Can my school order boards directly from you?

Absolutely. Please click here to start--our sales staff will contact you within 24 hours M-F. Please specify school name, address, department and any tax-exempt information.

My company would like to place a large order for standing desk boards. Can you help?

Please click here to start--our sales staff will contact you within 24 hours M-F.

Already Own A Vew-Do Balance Board

I lost the roller for my board can I get a replacement?

Absolutely! All our rollers, foam teeters and urethane wobbles are interchangeable; however, we caution that the old Longboard or new Surf 33 don't work very well with our 3 mini-series rollers.

I need a new roller for my 20-year-old VewDo board- will the attachments that are currently on the website fit my board?

These boards last a long time! Unfortunately, we cannot guarantee that the current foam teeters, wooden rollers or urethane wobbles will fit old boards. The dimensions of the cuts in the attachments are similar to the sizing of old rails but because of consistency concerns we cannot say for sure that current attachments will fit your exact older style board. The current accessories are designed to fit the newest i-beam rail track systems. If you think a certain attachment might fit and your board is still in great shape- send us detailed dimensions with pictures and we will definitely help guide you but can't really guarantee a perfect fit. 

What types of surfaces do these boards work on?

For boards with rollers, carpeted surfaces work best, as they help the rider control their speed. More advanced riders enjoy riding them on basement, tile, or garage floors, although beginners may find that those surfaces are too fast. 

We don’t recommended riding on hardwood floors, as the board will move too fast for many riders. The floor may incur damage as well.

Can I use the board on a carpet?

Yes, provided the carpet is not too plush, as this can make the board ride overly slow.