Frequently Asked Questions

We're here to help. 

Most of the questions we get are some forms of the questions below so check here first. Got a different question? Just click this link and send us an email.

While we have you - be sure to follow us online, tag @vewdoboards in your Vew-Do pics and leave a product review.

Shipping Questions

How long till you ship?

We typically ship weekday orders within 24 hours of the time the order is placed. Most of the time we can ship your board order out the same day when orders are placed and finalized before 1pm MST. 

Boards will depart from Salt Lake City, Utah - Monday through Friday. We do not ship on major holidays or when the shipping carriers are closed. 

Due to recent nationwide delays, order early if your VewDo boards are gifts.

*Where does the Free US Shipping apply to?

* Free Standard Ground Shipping (5-7 business days) applies to the contiguous United States on orders over $100. Choose the first $0 Shipping option on the checkout page to apply Free Shipping to your order. No coupons or promotion codes are required to receive Free Shipping. Not valid for oversized items. Available to verifiable US addresses.

How much is shipping if my order does not total $100?

Most other USPS deliveries to the contiguous US (lower 48) are only $10. Not valid for oversized items. Shipping rates for many items we sell are weight based and calculated by destination. Depending on the weight and destination of your order please contact us with your order details if you do not see a shipping quote automatically generated.

To receive a shipping quote for orders under $100 to Alaska or Hawaii enter your zip code on the Cart page and hit the Calculate button for the shipping carrier and quote.

I live outside the United States in Alaska or Hawaii, do you ship here and what are the rates?

If your country is listed on this page, we suggest you contact the dealer located in your area.

International shipping rates can be automatically calculated on our website, on the checkout page. Please be sure to click- Proceed to Checkout then enter your shipping destination to receive a quote. 

International shipping rates charged on our website include door to door customs cleared service from the carrier only. The buyer is responsible for any additional duty, customs and/or tax fees.

To receive a Ground Shipping quote for Alaska or Hawaii just enter your zip code on the Cart page and hit the Calculate button for the Shipping quote.

Shipping Department Notes

Shipping related disruptions are frustrating to everyone, we understand and appreciate your patience and loyalty as we work hard to pack and ship orders quickly.

Free US Shipping for orders over $100 is for a limited time.

Shipping rates for many items we sell are weight based and calculated by destination.

If the shipping and billing address you used at checkout do not match you may be contacted via email or phone to confirm the order for verification and verbal approval before it is shipped.

All transit dates are approximate. No date is guaranteed. Dates can change at any time.

Effective 4/17/2020 USPS service commitments are extended. Certain packages, including Priority, may take longer than usual to arrive. Priority Shipping does not come with a money back guarantee from VewDo or USPS. If you are considering Priority Shipping, please check any service disruptions.

I made a typo while placing my order- what do I do now?

For incorrect shipping addresses- Email us right away with subject line- Shipping Address Correction. 

Shipping address corrections made within 1 hour from the time the order was confirmed should not encounter any additional shipping fees.

We typically prepare and ship packages quickly. We are not responsible for the shipping cost of a second package if your first was misdelivered or returned due to- missing apartment numbers, unit numbers, and misspelled street or road names. 

For incorrect email addresses- Email us and we will be sure to update it for you so that you receive your shipping/tracking email notifications moving forward.

Which carriers do you use to ship VewDo boards and accessories?

We typically ship using FedEx Ground Home Delivery. 

Depending on your exact shipping address: There may be expedited shipping options on the checkout page offering UPS and/or USPS Priority service options. We only ship to PO Boxes upon special request.

Boards are long, heavy and expensive to ship. 

No Signature Required. If you require a signature with your package for any reason, please clearly specify in Order Notes.

I received a notification that my board was delivered- but it's not here. What do I do now?

Especially around the holidays carriers may mistakenly scan a package as delivered when it is not really delivered. It may be on the truck for delivery and actually arrive within 24 hours.

Please wait at least 24 hours after the first delivered notification to open a case with the carrier. Then you may email us claim/case details including proof of the claim. We will be in touch with you right away.

Do you send order confirmation and shipping notification emails?

Yes. You will receive an order confirmation email almost instantly after placing an order. These are automated and should contain your order details. If you did not receive an order confirmation email, please let us know, we can check for a system glitch and manually send you an order confirmation via email.

Please make sure the email address you entered is spelled correctly during the time of placing the order.

You will receive a separate shipping confirmation email containing a tracking number after your order has shipped, at the same email address used to place the order.

If you have strong spam filters set or don't see our emails in your inbox- check your spam folder or do a search for orders@vewdo.com.

I'm ordering a VewDo board as a gift. Can you gift wrap it? 

We do not offer special gift-wrapping options at this time.

VewDo boards and accessories currently ship in plain brown boxes. The outside of the box will have a label on it stating the brand name and ship from address.

What types of address does VewDo ship to?

We ship to verifiable residential addresses. It is against company policy to ship to warehouse and forwarding addresses.

Returns & Exchanges

Returns- If you are not completely satisfied with a purchase you made, we are happy to accept a return. We accept returns from purchases made on vewdo.com only within 30 days of delivery.

Exchanges- If you received a product with a defect in manufacturing or workmanship and want to exchange, please email us with your concerns and we will be sure to make it right. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for exchange. If an error occurred while packing the order or if the items are defective the customer is not responsible for shipping costs.

Returns- You may return most new, unopened items within 30 days of delivery for a full refund. Items must be unused in their original condition.

Return shipping costs will be the responsibility of the customer.

If any expedited shipping costs were paid for by the customer at the time of placing the order, that amount will be included in the total refund amount. 

How to return:

Preferred Method: If you would like a return label emailed to you, please click here to email us.

  • With the prepaid label method, you have 30 days from the time the email is sent to use the label. 
  • The dollar amount of the return shipping label (price based on distance and weight, typically ranges from $10-$20 for 1 board and 1 accessory) will be deducted from your refund amount, whether you paid for expedited shipping or took advantage of our free board shipping at the time of placing your order.
  • Print the return label that was emailed from us.
  • Secure the product in the package. We strongly suggest you use the box that your product arrived in to ship it back.
  • Include proof of purchase (receipt, invoice number, order confirmation page or order email) inside the package for us to identify the order and process your return quickly. 
  • Return items in the secure package using the label we sent you.
  • We will reach out via the email address that was used for the return label, once the package arrives, to confirm your refund process has started.
If you would like to ship the unopened items back to us yourself within 30 days of delivery:
  • Return items in a secured package including proof of purchase (receipt, invoice number, order confirmation page or order email).
  • Ship using a Ground Service.
  • Keep your tracking number. You will be responsible to confirm receipt of returned package and any damage or loss during the process.
  • We will reach out via email address on your original order once the package arrives to confirm your refund process has started.
  • Ship to: Snurfer LLC Returns, 3612 West 2011 South, Salt Lake City, Utah, 84120.

Exchanges- You may exchange most new, unopened items within 30 days of delivery for a different item. Items must be unused in their original condition.

Exchange shipping costs will be the responsibility of the customer. This includes the return shipping cost of the item you want exchanged and the shipping cost of the item you are replacing it with (depending on items).

How to exchange: 

Preferred Method: If you would like a return label emailed to you, please click here to email us. **Please state the item(s) you want to exchange along with which item(s) you want them replaced with**

  • With the prepaid label method, you have 30 days from the time the email is sent to use the label. 
  • The dollar amount of the return shipping label (price based on distance and weight, typically ranges from $10-$20 for 1 board and 1 accessory) will be deducted from your exchange transaction, whether you paid for expedited shipping or took advantage of our free board shipping at the time of placing your original order.
  • Print the return label that was emailed from us.
  • Secure the product in the package. When possible, we strongly suggest you use the box that your product arrived in to ship it back.
  • Include proof of purchase (receipt, invoice number, order confirmation page or order email) inside the package for us to identify the order and process your exchange quickly. 
  • Return items in the secure package using the label we sent you.
  • We will reach out via the email address that was used for the return label, once the package arrives, to confirm your exchange process has started. In some cases, a balance will be due in an exchange process, this all depends on the items being exchanged. We will always do our best to uphold the discounted accessory amounts when you are keeping the board but exchanging accessories. Free Ground shipping applies to orders over $100 to the contiguous US.
If you would like to ship the unopened items back to us yourself within 30 days of delivery:
  • Return items in a secured package including proof of purchase (receipt, invoice number, order confirmation page or order email) **Please state the item(s) you want to exchange along with which item(s) you want them replaced with**
  • Ship using a Ground Service.
  • Keep your tracking number. You will be responsible to confirm receipt of returned package and any damage or loss during the process.
  • We will reach out via email address on your original order once the package arrives to confirm your exchange process has started.
  • Ship to: Snurfer LLC Exchanges, 3612 West 2011 South, Salt Lake City, Utah, 84120.


All returned and exchange items will be inspected upon arrival. You should expect to receive your refund in the manner in which the original purchase was made. We will reach out via email to confirm the refund process has started. You should expect to receive the refund within four weeks of giving the package to the return carrier, however, in many cases you will receive the refund more quickly. This time period includes the transit time for us to receive the package from the shipper (5-10 business days), the time it takes us to inspect the product and process your return (3-5 business days) and the time it takes for a bank to process the refund request (usually up to 5 days).


Looking to Buy A Vew-Do Balance Board

Which board to pick?!

It depends. We offer a variety of balance boards for every age, sport and purpose. Check out this VewDo Guide to picking your balance board.

What is the difference between the Zippy and Flow?

The decks are shaped differently. The Flow and the Zippy decks have the same overall running length of the iBeam rail system. 

The overall size of the Zippy is larger and has a higher tip/tail height than the Flow. 

The most significant difference in performance is designed around the attachment used. The longer Zippy roller is machined with our patented outrigger design which acts as training wheels when a rider applies toe or heel pressure to the board. The Zippy roller is great for beginner to intermediate combos due to the outriggers, which limit the angle at which the roller can tilt up on toe and heel edge. It offers increased stability when performing maneuvers such as turning, spinning and tilting. The Flow roller was designed without outriggers, thereby making it more aggressive on both toe and heel edge. The Flow roller is the more challenging of the two and more performance driven.

What attachment should I order as an add-on?

Check out this link for help on which attachments work best with each board.

Can these balance boards be used for exercising- how can I incorporate them into my workout?

Yes, VewDo balance boards are a great addition to gym or home workouts. We have complied some exercise videos from our friend Mike at Evolution Physical Therapy and Fitness. Here are the best balance boards for a great workout.

My child is under 5-years old. Do you have a balance board they could use?

Absolutely! We have the Mini! It's a smaller version of our normal boards, comes with a teeter to help riders get started, and when they are ready, you can upgrade to one of our Mini rollers that fit nicely on our patented track system.

If your child is a more advanced athlete, we recommend the Zippy as great starter option. While it’s a challenging board when used with its included roller, it does come with a free foam teeter and is extremely fun to ride once they get the hang of it.

Read how VewDo balance boards can benefit children.

I have a standing desk - do you have a board that would work for me?

Yes, we do! The Zone for standing desks is exactly what you need. Sit from a desk to improve circulation with foot movement or stand to improve core and balance movement. We've taken one of the best standing desk balance boards and made it even easier to use and more comfortable to stand on. With no moving parts and a thick EVA top, you are free to stand comfortably while improving circulation, core strength, cognition and health! 

Still questioning why, you would even want to stand on a board while working? Find out why!

I am very athletic and need help picking a board. Can you help?

Of course, just contact us for more help. We answer emails quickly, and would be more than happy to assist you.

I’d like to become a Vew-Do Balance Board dealer. How do I sign up?

Please click here to start--our sales staff will contact you within 24 hours M-F. Please send us your physical store front business name, location and phone number if you'd like a call back.

Can my school order boards directly from you?

Absolutely. Please click here to start--our sales staff will contact you within 24 hours M-F. Please specify school name, address, department and any tax-exempt information.

My company would like to place a large order for standing desk boards. Can you help?

Please click here to start--our sales staff will contact you within 24 hours M-F.

Already Own A Vew-Do Balance Board

I lost the roller for my board can I get a replacement?

Absolutely! All our rollers, foam teeters and urethane wobbles are interchangeable; however, we caution that the old Longboard or new Surf 33 don't work very well with our 3 mini-series rollers.

I need a new roller for my 20-year-old VewDo board- will the attachments that are currently on the website fit my board?

These boards last a long time! Unfortunately, we cannot guarantee that the current foam teeters, wooden rollers or urethane wobbles will fit old boards. The dimensions of the cuts in the attachments are similar to the sizing of old rails but because of consistency concerns we cannot say for sure that current attachments will fit your exact older style board. The current accessories are designed to fit the newest i-beam rail track systems. If you think a certain attachment might fit and your board is still in great shape- send us detailed rail dimensions. We will definitely help guide you but can't really guarantee a perfect fit on a worn rail without having it in person.

What types of surfaces do these boards work on?

For boards utilizing wooden rollers, carpeted surfaces work best, as they help the rider control their speed. More advanced riders enjoy riding them on basement, tile, or garage floors, although beginners may find that those surfaces are too fast. We don’t recommended riding on hardwood floors, as the board will move too fast for many riders. The floor may incur damage as well.

Can I use the board on a carpet?

Yes, provided the carpet is not too plush, as this can make the board ride overly slow.

What are the i-beam rails on the bottom of the boards made of?

With the exception of the Surf 33 board all other boards have the I-beam molded rail end stop system made of GFPPCC (Chemically Coupled Glass-Reinforced Polypropylene). Which is essentially a Fiberglass reinforced polypropylene plastic that offers high strength and stiffness, can handle high temperatures, high impact strength, chemical resistance and is typically used in appliances, electrical components, automotive, irrigation and utility products and last but not least on Vew-Do tracks and end stops.